Managed IT Services
A round-the-clock operations team for your whole estate, monitoring, patching, security, and support under SLAs you can hold us to. Fewer outages, faster fixes, and one number to call.
Proactive, not reactive.
Break-fix support waits for something to go wrong. We do the opposite, continuous monitoring, automated patching, and disciplined maintenance catch problems before they reach your users. Our NOC watches availability and performance; our SOC watches for threats. Both run 24/7/365, staffed by engineers, not just dashboards.
- ✓One accountable partner. Servers, endpoints, network, cloud, and vendors, managed together, not in silos.
- ✓SLAs in writing. Response and resolution targets by priority, reported on every month.
- ✓Security built in. Patch discipline, EDR, and SOC monitoring included, not bolted on.
Illustrative managed-estate telemetry. Actual figures reported monthly per client.
What “managed” should mean.
Everything under management.
A complete operations layer across your infrastructure, pick the scope that fits.
24/7 monitoring & alerting
RMM agents watch servers, endpoints, network devices, and cloud services in real time. Anomalies raise alerts that reach an on-call engineer, not an unread inbox, with runbooks for fast, consistent response.
Patch & vulnerability management
Tested patch rings for OS and third-party software, with reporting and rollback.
Help desk & support
Tiered support with SLA-backed response, self-service portal, and clear escalation.
Backup, recovery & continuity
Managed backups with tested restores, documented recovery objectives (RPO/RTO), and business-continuity planning so an incident is a hiccup, not a headline.
Endpoint & identity
EDR, MDM, and identity hygiene across every device and account.
Reporting & vCIO
Monthly reviews, budget planning, and a technology roadmap, strategy, not just tickets.
Priorities and targets, in writing.
Representative SLA tiers. Exact targets are set to your operational needs during onboarding.
| Priority | Definition | Response target | Resolution target |
|---|---|---|---|
| P1, Critical | Business-down or major outage | 15 minutes | Continuous to ~4 hours |
| P2, High | Significant degradation | 1 hour | ~8 hours |
| P3, Normal | Single-user or minor issue | 4 business hours | Next business day |
| P4, Request | Change or service request | 1 business day | Scheduled |
| Availability | Downtime / year | Downtime / month | Typical fit |
|---|---|---|---|
| 99.9%, three nines | 8.76 hours | 43.8 minutes | Standard business systems |
| 99.99%, four nines | 52.6 minutes | 4.38 minutes | Revenue-critical services |
| 99.999%, five nines | 5.26 minutes | 26.3 seconds | Voice / always-on platforms |
From handover to fully managed.
Audit
We inventory your estate, document dependencies, and baseline health and risk.
Instrument
Deploy monitoring, EDR, and backup; set SLAs, runbooks, and escalation paths.
Remediate
Close the gaps the audit found, patching, hardening, and quick wins.
Run & improve
24/7 operations with monthly reviews and a roadmap that keeps improving.
Managed IT, answered.
What is the difference between a NOC and a SOC?
What uptime can you commit to?
How fast do you respond to a critical incident?
Do you work alongside our in-house IT team?
Which tools and platforms do you support?
Stop firefighting.
Start operating.
Tell us what you run today and where it hurts. We will baseline your estate and propose a managed model with SLAs, security, and a roadmap.